Customer Information

1. Contract conclusion

The presentation of our products on our website does not constitute a binding offer. Our website presents the range of products we offer . The " Add to Cart" option forwards you to your virtual shopping cart that you can seen anytime by clickin on the "My Cart" button.
The selected products (called 'items') can be deleted form yor cart at any time.
By clicking on the"Checkout" button, you make a binding offer to purchase the products that are already in your virtual shopping cart.
You will then receive a receipt by e -mail that lists your order once again, this email does not constitute the acceptance of your offer, but only informs you that your order has been received.

A contract between you and us only comes with the submission of an express acceptance by us, which is made within four working days with a separate e -mail or by sending the ordered goods.

2. Storage of the contract

We save the contract of your orders.
You can see them at any time on our website. You just have to login in your account (My Account button) and then go under "My Orders".

3. Shipping costs

You can see the actual shipping cost directly when cheking out from your shopping cart. If additional shipping is required, for example for shipments that must be shipped due to size or weight by freight carrier, you get this within one working day via Email.

4. Payment

The purchase price is due immediately upon conclusion of the contract. The payment of the goods is as per choice in advance (bank transfer), credit card  or PayPal. With the advanced payment, we will provide our bank details in the order and deliver the goods after payment.

5. Delivery

For orders from our website we deliver within Europe. Our deliveries and services are executed as soon as possible, unless something else has been expressly agreed. Please note that due to volume of orders and dependence on suppliers, products can be quickly sold out. If this is the case, we are always ready as soon as possible to supply the missing items. We reserve the right to make a partial delivery, if necessary.

6. Right of revocation

You have the right to return a product within 14 day of recieving it without giving any written explanations (eg. letter, fax, email) . The time limit begins after receipt of this instruction in text form, however not before receipt of the goods by the recipient (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also does not fulfill our obligations under Article 246 § 2 in connection with § 1 paragraph 1 and 2 draft Law and our obligations according to § 312e Section 1 Clause 1 BGB in conjunction with Article 246 § 3 BGB.

The revocation must be sent to:

Innovative Training Systems GmbH
Im Pfeifferswörth 32-36
68167 Mannheim

Fax: +49 621 336 898 08

For further informations please read the revocation section.